SHIPPING & RETURNS

SHIPPING POLICY

Shipping Policy for B2B Customers:

Order Processing: Orders placed by our B2B customers are processed within 1-2 business days of receipt, unless otherwise specified.
Shipping Methods: We offer a range of shipping options to accommodate your business needs, including standard ground shipping, expedited shipping, and freight services for bulk orders.
Shipping Rates: Shipping rates for B2B customers are determined based on the weight and volume of the order, as well as the shipping method selected. These rates will be provided to you before finalizing your order.
Delivery Time: Delivery times vary depending on the shipping method chosen, the destination, and the size of the order. We will provide you with estimated delivery times at the time of order confirmation.
International Shipping: For B2B customers with international shipping needs, we offer export services and can arrange shipping to most destinations worldwide. Additional customs clearance procedures and shipping regulations may apply.
Shipping Documentation: We provide all necessary shipping documentation for B2B shipments, including commercial invoices, packing lists, and certificates of origin, as required.

RETURN AND REFUND POLICY

Return Eligibility: We understand that occasionally, returns may be necessary for B2B customers. Eligible items for return include defective merchandise, incorrect shipments, or items damaged in transit.

Return Authorization: B2B customers must request a return authorization (RA) number from our customer service team before returning any merchandise. Returns made without an RA number may not be accepted.
Return Shipping: B2B customers are responsible for the cost of return shipping, unless the return is due to an error on our part or the merchandise is defective. We recommend using a traceable shipping method for returns.
Restocking Fees: A restocking fee may apply to returned merchandise, depending on the reason for the return and the condition of the items. This fee will be communicated to you at the time of return authorization.
Refund Process: Once returned merchandise is received and inspected, refunds will be processed promptly. Refunds will be issued using the original payment method or as store credit, as agreed upon.
Exchanges: We do not offer direct exchanges for B2B customers. If you require replacement merchandise, please place a new order and return the original items following our returns process.
Damaged or Defective Items: If you receive damaged or defective merchandise, please notify us immediately so that we can arrange for a replacement or refund as appropriate.